International Customers - English

As your health coach, we’re always there for you. No appointment, no long wait, but a comprehensive consulting concept where the focus is on you.

For you, this means detailed and stress-free health advice from our objective, empathetic and competent staff. We take the time to give you the best advice as it is all just part of the service we offer.

Dr. Evelyn Jaehne and the team of TopPharm health & go

 
Services

netCare: medical help without an appointment

netCare is a service that is provided by our pharmacy. We give you quick and straightforward advice for illnesses and minor injuries.

Detailed medical diagnosis in your TopPharm pharmacy provided by the pharmacist – during opening hours without an appointment. The consultation is absolutely private and subject to doctor-patient confidentiality.

Duration: varies
Price: CHF 45.00 - 60.00 excluding medication

Telephone consultations with a Medgate doctor are also possible. If the costs are not covered by your health insurance, you have the option of signing up for an annual membership with Medgate. We will be happy to advise you.

Prevention: check-ups and tests

Prevention is important when it comes to staying healthy. This means you occasionally need to take the time to get a thorough check-up and run a few tests. At TopPharm pharmacies, we offer you all the basic check-ups – hassle-free and in pleasant surroundings.

Blood-pressure check-up

A blood-pressure check-up allows you to find out what condition your heart and blood vessels are in quickly and without risk.

Duration: 5 minutes (plus 5 minutes resting time)
Price: Initial measurement incl. Anamnesis CHF 15.10
Price: Control measurement CHF 7.50

Blood-sugar check-up

A blood-sugar check-up allows you to find out quickly and without risk.

Duration: 10 minutes
Price: Initial measurement incl. Anamnesis CHF 19.40
Price: Control measurement CHF 9.70

Cholesterol check-up

If you want to prevent cardiovascular problems, you should have your cholesterol levels checked regularly.

Duration: 10 minutes
Price: CHF 39.00

Cardiovascular check-up

The comprehensive cardiovascular check-up measures the following: Blood-pressure, Blood-sugar and Cholesterol
For a comprehensive check-up, you should have all the tests, including the measurement of your abdominal circumference.

Duration: 25 minutes
Price: CHF 49.00

Headache check-up

A check-up specifically targeting headaches with detailed expert advice including a follow-up.

Duration: 20 minutes
Price: CHF 51.80

Polypharmacy check-up

Have you been taking four or more different types of medication for longer than three months? If so, we recommend the polypharmacy check-up – learn everything about the right way to take your medication and how to dose it correctly. By appointment only.

Duration: 20 minutes
Price: CHF 48.60
The polypharmacy check-up is covered by your health insurance.

Pain check-up

Our pain check-up offers you a comprehensive overview of your pain therapy with detailed expert advice. The integrated follow-up helps to optimise your pain therapy.

Duration: 20 minutes
Price: CHF 51.80

Information: individual consultation

Taking the time to offer customers expert advice and address individual needs is all part of the service at TopPharm. We offer complete therapies for specific conditions, including consultations and tailored services.

Antibiotics Coach

For the success of the therapy the correct intake of an antibiotic is essential as it prevents the growing danger of antibiotic resistance. This is exactly where the TopPharm antibiotic coach will assist you: By using an app we accompany, inform and support you in the correct handling of antibiotics.

Care program for pain

Do you suffer from pain in the movement apparatus, headache / migraine or neuropathic pain? Would you like to have checked your medication? In at least two consultations, medication or therapeutic solutions are discussed and new ways are shown to complement your medical care. This offer is free of charge for those insured with basic or supplementary insurance at CSS (including Intras and Arcosana).

Nutrition and dietary advice

Are you unhappy with your weight? Excess weight may be considered unattractive these days, but we focus on your health, not your appearance. As your health coach, we are here to provide advice and support in the following areas:

• Information on healthy eating
• Tips for getting more exercise
• Information on expert nutritionists
• Prescription-free medication for weight loss

We can advise you on:

• Nutritional analysis
• Healthy eating
• What to eat during pregnancy and breastfeeding
• Food for infants and newborns
• Nutrient and vitamin advice
• Allergy prevention in infants
• Weight loss
• Raised blood-fat levels
• Adult-onset (Type II) diabetes
• Osteoporosis
• Gastrointestinal problems, e.g. constipation
• Gout

Vaccination and travel advice

We can provide you with the important information that the travel agency doesn’t: everything for your personal traveller’s first-aid kit, specifically put together for your journey. We can also organise a vaccination plan coordinated with your travel dates and destinations.

Duration: 30 minutes
Price: CHF 36.00 excluding material

Compression stockings

Medical compression stockings must be properly adjusted for venous disorders or to prevent varicose veins. We take your measurements – and your stockings are ready to be picked up from us within a few days.
Price for measurements: free

The morning-after pill

Forgotten to use contraception? We provide discreet and responsible help and advice.

Duration: 20 minutes
Price: CHF 18.00 excluding medication

Treating minor wounds

We provide expert treatment for minor wounds immediately.

Duration: 5 minutes
Price: CHF 10.80 excluding material

Treating large wounds

Expert treatment of larger wounds and changing your dressings.

Duration: 15 minutes
Price: CHF 19.40 excluding material

 

Rent or buy medical equipment

For medical devices that you only need for a short time, TopPharm pharmacies also offer a rental service in addition to selling these products. For a small fee, you will receive high-quality equipment in good condition for your personal use.

Blood-pressure meters

We sell the latest blood-pressure meters.

Blood-sugar meters

We sell the latest blood-sugar meters.

Elsa pillows

Test our Elsa pillows for one week for free. Other models of pillow are also available.

Walking sticks and crutches

Basic fee: CHF 6.30
Daily rent for one or two crutches: CHF 0.55
Deposit: CHF 30.00

Inhalation devices

Basic fee: CHF 30.00
Daily rent: CHF 1.00
Deposit: CHF 100.00

Disposables
Nebuliser with hose: CHF 44.00
Masks for children: CHF 10.80
Masks for adults: CHF 10.85

Milk pumps

Many health-insurance providers cover a portion of the costs if you have a doctor’s prescription for the milk pump.

Medela milk pumps, daily rent: CHF 3.45
Medela milk pumps, deposit: CHF 100.00

Purchase of pump sets
A pump set is needed to operate the device.
Medela single pump set: CHF 45.20
Medela double pump set: CHF 63.50

Other sanitary articles, for purchase only

• Bandages
• Orthopaedic aids for the feet (Epitact)
• Finger splints
• Incontinence products

Customer service: shopping in comfort

Do you have no time to come by or need special support? TopPharm pharmacies offer many useful services, from our delivery or emergency service to the info centre and breastfeeding area. We also offer our customers a gift service and loyalty scheme.

Ordering service

Articles which we don’t have in stock are ordered and available within a few hours.

Gift service

We have beautiful and thoughtful gifts – and are happy to gift-wrap them for you free of charge.

Health-insurance bills

The pharmacy settles accounts directly with your health insurer. This is not possible with some insurers, such as Assura, Intras and Sanagate.

Delivery service

Don’t have time to come to the pharmacy, or can’t get around at the moment? Then we’ll come to you. Our free delivery service is available every day for orders of CHF 30.00 and above.

Return and disposal of medication

Medications and chemicals don’t belong in the bin. We will dispose of your products correctly and in a way that protects the environment and is completely free of charge.

Emergency service

The pharmacies in the canton of Basel-City organise the Notfall Apotheke Basel to ensure that medication supply is guaranteed around the clock: Tel. +41 (0)61 263 75 75. The emergency pharmacies throughout Switzerland can be found at www.sos-apotheke.ch.

Breastfeeding in the pharmacy

Get some peace and quiet in our breastfeeding area, located in a quiet area of the pharmacy.

TopPharm Apotheken Ratgeber

Our magazine is published six times a year and has many impressive benefits: the magazine articles are written by journalists with an excellent knowledge of medicine, research and health. In addition to writing articles on current health topics and the latest sports trends, they also research interesting reports and provide useful health tips. The magazine is available free of charge in all TopPharm pharmacies.

Weekly dosing system

The most expensive medications are the ones taken incorrectly or not at all. To make taking your daily medication simpler and more convenient, we offer a weekly dosing system.

Complementary medicine

Complementary and traditional medicine have the same goal, namely the patient’s recovery. Complementary medicine looks at health as a process which can also include diseases. A disease represents an imbalance within the complex biological system. We can provide advice about the following topics on request.

Bach flower remedies

Bach flower remedies are named after British physician Edward Bach, who began using the practice in the 1930s. According to Bach’s central thesis, each bodily disease is based on an emotional imbalance. He saw the cause of this disorder as a conflict between the immortal soul and the personality. Healing is achieved through the harmonisation of the mind and soul.

How do Bach flowers work? The 38 Bach flowers correspond to all the possible negative emotional states, character traits or temperaments. Bach flowers can be used both for short- and long-term treatment. For example, if you are suffering from anxiety about a certain situation (e.g. exam anxiety), you can take the Bach flower mimulus until the feeling of anxiety is relieved. Bach flowers can help in all situations associated with strong emotional reactions:

• Anxieties and insecurities
• Stress and being overworked
• Loss of confidence and doubt

• Difficulty concentrating

• Anger and rage

• Big changes in your life

Products

• Bach Rescue

• Bach Flower Mixtures

Medicinal herbs and plants, herbal remedies

Efficacy has been proven for some herbal remedies. We provide advice and information on individual remedies and their uses free of charge.

Products

• A. Vogel products

• Weleda products

• Spenglersan

• Sidroga products

• Ceres products

• Zeller products

Homoeopathy

Homoeopathy is based on the ideas of the German physician Samuel Hahnemann. He formulated the principle of similarity: «like cures like» (similia similibus curentur). Homeopathic remedies are chosen that would cause a healthy person to develop the same symptoms as someone with the illness. It is important to take the whole person into consideration. The remedies used are usually potentiated. The original substance is strongly diluted and energised at the same time.

When is homoeopathy used? The prerequisite for a homoeopathic treatment is always that the body and its cells can react to the stimulation of the remedy. Homoeopathy cannot restore destroyed cells or functional circuits. The areas of application are acute and above all chronic diseases, allergies, immune deficiencies and psychosomatic complaints.

Products

• Similasan

• Spagyros globules

We can also supply you with other homoeopathic remedies.
Consultations are by appointment only in our pharmacy’s consulting room.

Phytotherapy

Phytotherapy is one of the oldest medical therapies and is found on all continents in all cultures. Its basis is herbal medicine (phytopharmacognosy), a repository of knowledge regarding different healing plants. Phytotherapy, however, also includes aspects of pharmacology, pharmaceutics and toxicology.

Products

• We stock a wide range of herbal remedies.
  We will be happy to tell you more about our varied selection.

Schüssler salts

With his «Biochemistry according to Schüssler», German physician Wilhelm Heinrich Schüssler (1821–1898) assumed that most diseases can be traced back to a mineral imbalance. A deficiency of one mineral affects the entire metabolism. The aim of the Schüssler salts is not, however, to replace the missing salts. Rather, the Schüssler salts provide a stimulus to the organism to absorb the missing minerals more effectively from the diet.

Products

• Are you interested in knowing which disorders can be treated with Schüssler salts?
  Your health coach will be happy to give you detailed advice.

Spagyric essences and blends

Spagyric medicine is an ancient, holistic natural art of healing. This particular method for preparing remedies has its roots in the pre-Christian era. In spagyric medicine (the name comes from the Greek spao, to divide, and ageiro, to bind), the active ingredients from plants are first separated, then processed and finally reunited. When can spagyric medicine be used? Spagyric essences can be used to treat a variety of chronic and acute illnesses. They can be used both as a gentle stand-alone therapy, and as a complementary therapy, for example, alongside homeopathic or conventional treatment. Spagyric remedies strengthen the vitality of the organism and thereby promote the regeneration process. Your personal blend of spagyric essences – receive advice from our health coach. Thanks to his special training, he is able to create a personalised blend of quality essences tailored to your particular requirements.

Products

• We have a wide range of spagyric essences in stock.
  We would be pleased to create an individual blend for you.

Nutrient therapy

Nutrient mixtures stabilise the organism and prevent chronic diseases. They are especially important in phases of increased mental and physical activity, during growth and pregnancy, for older people and for many diseases, including serious ones. Nutrient therapy strengthens the immune system and improves your general sense of well-being. The body is detoxified and the metabolic functions supported. Nutrient therapy mainly uses vitamins, minerals, fatty acids, amino acids and combination products.

The health coach will advise you personally and find the right product for you.

Product

• Burgerstein

Cosmetics and wellness

Wellness and beauty have a positive effect on well-being. Body and mind are constantly exposed to environmental influences and stress. That’s why it’s never too late to care about your health and give your inner and outer beauty a boost. Always make sure to tailor your skincare regime to your personal skin type and age. We will be happy to advise you in a personal consultation.

Dermatological cosmetics and skin advice

Dermocosmetics is growing in popularity as more and more people have sensitive skin that reacts to standard cosmetic products. With regard to quality, efficacy and tolerability, dermocosmetics must meet high specifications as they are also used to prevent and help treat skin changes caused by illness.

Dermologica products are free from pore-clogging mineral oils, allergenic lanolin, irritating artificial colours and scents and dehydrating alcohol and formaldehyde. The broad product range guarantees maximum flexibility for putting together your personal skincare regime. Find out more about how effective these products are in our cosmetic institute.

Products

• Avène

• Eucerin

• Louis Widmer

• Nuxe

• The Organic Pharmacy

• Rausch

• René Furterer

• Weleda

House specialities / Supplemental offering

iHealth

iHealth devices are innovative medical health products. The products and apps assist you in understanding the signals of your body better. Then you can take care of your own health and share your metrics with friends or your health care provider.
The product family includes blood pressure and blood glucose meters, body analysis scales, pulse meters as well as activity and sleep trackers. Each product meets the highest standards and is thoroughly tested.

Products
Offer iHealth devices can be found here

 

Supplemental offering:

Ear piercing

For adults and children from2 years, we offer an almost painless ear hole piercing with the patented system from Studex.

Price per hole: CHF 10.00
Earrings individual: CHF 12.50 to max. 19.90

Nose piercing

For adults, we offer an almost painless nasal piercing with the patented system from Studex.

Price First set incl. Pricking: CHF 50.00